Page 65 - Navik Jeevan_Ebook

Opinion of pre-sea and post-sea training instructors/faculty, company representatives,
on board crew, surveyors, administrators and examiners about measures taken by DGS for
grievance redressal of seafarers, getting work done from Maritime Administration, and user-
friendliness of DG Shipping website

Regarding the measures related to grievance redressal by DG Shipping, almost 85% of the
respondents believe that the measures taken by DGS for the grievance redressal of seafarers
are effective.

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On the easiness of getting the work done from the Maritime Administration, 53% of the
respondents reported that it used to be difficult, but new procedures are easy and 11% of them
reported that it is straightforward. However, 18.4% of the respondents feel that getting work
done from the maritime administration is extremely challenging, whereas 17.7% feel it is easy,
but newly laid down procedures are complicated.

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More than 80% of respondents rated the DG Shipping website user-friendly.

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Navik Jeevan Survey 2021 55